Terms of Service

Last updated: 2 October 2026

1. Our Product

ShiftBlock provides a calibrated silicone freezer tray designed for creating multi-layered frozen dog enrichment blocks. Our product is intended for use by dog owners to provide mental stimulation for their pets.

2. Prices and Payment

The ShiftBlock Tray is priced at £20.00. All payments are processed securely via our website. By placing an order, you agree to pay the stated price for the product.

3. Delivery and Fulfilment

Orders are processed and dispatched according to the shipping information provided at checkout. We aim to fulfil orders promptly, but delivery times may vary based on courier services within the UK.

4. Cancellations and Refunds

If you wish to cancel an order, please contact us immediately via our contact form. If your order has already been dispatched, you may return the product in its original, unused condition within 14 days of receipt for a refund. Please contact us to initiate a return.

5. Acceptable Use

The ShiftBlock tray is designed for food-safe enrichment use. You agree to use the product only for its intended purpose. We are not responsible for any damage or injury resulting from improper use, including allowing dogs to chew or ingest parts of the silicone tray.

6. Liability

ShiftBlock is not liable for any indirect, incidental, or consequential damages arising from the use of our products. Our total liability for any claim related to your purchase is limited to the purchase price of the product.